Shipping & Returns
All shipments are shipped requiring signature. If you want to waive signature requirement, please contact us. Shipments sent with signature waived are released at the risk of the customer.
We make shipments Monday - Friday. Unless otherwise specified web orders are shipped using FedEx ground service. Free shipping is available on orders of $300 or more. FedEx overnight shipping is available on orders received before 12 noon PST and will be charged standard metered rates.
We ship USPS Priority to Canada zone 1 ($40), zone 2 ($50). Import duties and taxes not included in flat rate. Orders must include phone number & email address.
USPS Priority Mail to United Kingdom, France, Denmark, Sweden, Norway, The Netherlands, Germany, Switzerland, Austria, Japan, South Korea, Australia, New Zealand ($60 flat rate). Import duties and taxes not included in flat rate. Orders must include phone number & email address.
RETURNS & EXCHANGES
Items should be returned new, unused, and with all garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Refunds can only be made in the same form as the original purchase. ALL RETURNS REQUIRE AN RA NUMBER. Please note that shipping and handling charges are non-refundable as well as import taxes or duties incurred in the original shipment or return process (with the exception of California State sales tax).
All items marked FINAL SALE cannot be exchanged or returned at any time.
Making a return
Within 7 days of receiving your order please send an email requesting return authorizations to firstname.lastname@example.org. Once a return authorization has been received, proceed with the following procedure:
Please ensure that items are securely packed and sealed in an appropriate shipping box.
Items must be received at our warehouse within 21 days of your RA issue date.
For customers using the pre-paid FedEx return label, a return shipping fee of $10 USD (for returns within the 48 contiguous states) or $30 USD (for returns from Alaska and Hawaii) will be deducted from your refund.